Returns + Exchanges
HUE believes that customer service should be honest and effortless. To begin the exchange process, please email firstname.lastname@example.org with your order and style number. From here we will advise you of what your exchange options and instructions.
Style must remain unsoiled, unworn, unwashed and with tags still intact, including packaging. For all exchanges within USA, items must be returned within 30 business days from the date of purchase. All international exchange requests must be returned within 30 business days from the date of purchase.
When the return for exchange/store credit is approved you will receive a new invoice with order details or a store credit code that does not expire. In the unlikely instance that your piece is faulty, you have 30 days, from the date of purchase, to return your goods. Upon the return we will assess the fault.
Due to different qualities in computer screens, some garments may appear slightly different shade than they actually are. In accordance with health regulations any item returned that has been worn, marked, soiled, washed or damaged will not be accepted.
All items to be exchanged must be returned in original condition, un-laundered, unworn, unused and with swing tags secure. HUE is not responsible for return shipping costs. The return cost shall be incurred at your own expense.